HowToGetOffMatch: A Step-by-Step Guide to Removing Your Business from the Match List

The Match List is a database maintained by Mastercard that tracks merchants who have been terminated or suspended by acquiring banks due to high levels of chargebacks or fraud.

Being on the Match List can result in difficulty finding a processing solution for future transactions and harm a business's reputation.


However, there are steps that merchants can take to Get Off the Match List and improve their business practices.


If your business has been placed on the Match List, it can be a concerning and stressful experience. The Match List, maintained by Mastercard, is a database that tracks merchants who have been terminated or suspended by acquiring banks due to high levels of chargebacks or fraud. This can result in difficulty finding a processing solution for future transactions and harm a business's reputation.


Fortunately, there are steps that merchants can take to get off the Match List and improve their business practices. The first step is to identify the reason for being placed on the list, which is typically due to excessive chargebacks, fraud, or other unethical business practices. Once you have identified the reason, you can take steps to address the issue.


One of the most effective ways to reduce chargebacks and get off the Match List is to improve customer service. This can include providing clear and concise information about products and services, responding promptly to customer inquiries, and offering easy and efficient resolutions for disputes. Additionally, implementing more secure payment methods can also help reduce chargebacks and improve the security of your payment processing methods.


Another key step in getting off the Match List is to dispute chargebacks effectively. This may involve gathering evidence, such as receipts and customer complaints, and presenting it to the acquiring bank to demonstrate the validity of the transactions. By disputing chargebacks effectively, you can reduce your chargeback ratio and improve your overall business practices.


Working with acquiring banks is also important for getting off the Match List. This may involve negotiating a chargeback threshold or finding a payment facilitator who can help you find a processing solution. By working with an acquiring bank or payment facilitator, you can demonstrate your commitment to reducing chargebacks and improving the security of your payment processing methods.


In conclusion, Getting Off the Match List requires effort and dedication, but it is achievable. By identifying the reason for being placed on the list, improving customer service, disputing chargebacks effectively, and working with acquiring banks, you can demonstrate your commitment to responsible business practices and find a processing solution for future transactions.


Reference:


Mastercard. (2021). Terminated Merchant File (TMF) Program. Retrieved February 10, 2023 from https://www.mastercard.us/content/dam/mccom/global/documents/terminated-merchant-file-program-guideline.pdf

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