GET OFF MATCH LIST
The incident that placed you on the list ages off after five years (SRP, Rule 11.2.6),
You were added to the list by mistake (SRP, Rule 11.4)
You were added to the list because of PCI non-compliance but you have now become compliant.
If you were added to the list by mistake, you must contact the acquiring bank who put you on the list, and work through them to correct the mistake. Note that it must be a genuine mistake that they’ve made, and, unless you can show the mistake through solid evidence, you’ll probably have a hard time getting things changed.
You can do this yourself, of course, but often a high-risk processor can help you. Some of them are experienced in getting people off the MATCH list and, with that experience, probably can tell you right away your odds of getting off the list.
you can be taken off the MATCH list is if you were put on the list because you were not PCI compliant but have since become compliant. Typically, you’ll still have to work through the acquirer who put you on the list, but this is one instance where you can contact Mastercard directly if your former acquirer is unwilling to help.
To get off the list, the most important information you’ll need is a letter or certificate of validation from a Mastercard certified forensic examiner declaring that you are now PCI compliant. You’ll also need the following:
Acquirer ID Number
Merchant ID Number
Merchant Name
Merchant DBA Name (if any)
Business Address (including country)
Business Principal Owner Data (first and last name, country of residence)
The information is to be submitted to a specific Mastercard email (matchhelp at mastercard dot com, written out to avoid spam to Mastercard). Be sure to double-check Rule 11.4 of the SRP and follow it exactly before submitting, if you’re doing this yourself.
You’re on the MATCH list, it generally means you’ll have to pay a higher processing fee. You’ll probably have to deal with all the standard risk mitigation practices used by the industry, which includes having a reserve account, a longer-term contract, and an early termination fee. In other words, you’ll probably need to work with a high-risk processor. GET OFF MATCH LIST
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