KEYWORD: GETTING OFF THE MATCH LIST

What is a match list?

The MATCH list is maintained by MasterCard to keep track of businesses and owners who have had their credit card processing account terminated by an acquiring bank. It is very similar to the Terminated Merchant File, an older system that is falling out of favor and being replaced by MATCH.

When a bank is considering whether to accept you for a merchant account, its team will check MATCH to see if your business entity, you or anyone else associated with your business in on it. If you, your business or a partner are in the system, there is a good chance you will be denied. You can think of the system as being something of a blacklist used by banks to mitigate risk.

Being on the list is not a guarantee that you won’t be approved. The acquiring bank can contact the bank that terminated you to learn the reasoning behind the decision. Depending on the details of the case and the new bank’s risk tolerance, you may still be accepted. The bank may also give a conditional acceptance that restricts your account in some ways.

How one can get off the match list?

According to MasterCard, entries are kept in the system for five years. This is obviously too long to wait for many merchants. Therefore, you may be wondering how you can get removed.

Unfortunately, getting removed from MATCH is notoriously difficult. The only way to get taken off is to work with the bank that entered you into the system. Depending on why you were entered into the system in the first place, you may be able to take steps to resolve the situation. Some causes are impossible to circumvent, however. If you were convicted of fraud, you are probably stuck on the list.

Excessive charge backs may be the most common reason to be entered onto the list. Fortunately, this can usually be resolved with time. Once the charge backs have been rectified and no additional charge backs have occurred for a while, the bank may be willing to remove you. Unfortunately, there isn’t a set process for removal. So, you are somewhat at the mercy of your former acquiring bank.

If you were erroneously added or put on the list due to someone stealing your identity, you will need to get the bank’s contact details. The bank will need to launch an investigation and will request a correction once that is concluded.

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